Phone Alerts – You’ll get an automated call from Keen when a customer is on the phone trying to reach you, and when you have customers waiting in line for a call back.

If a customer is on the phone, you can press “1” to talk to them immediately or press “2” to reject the call, at which point they’ll be invited to get in line for a call back from you.

If you get a phone alert when there are customers in line for a call back and you press “1,” you’ll be connected to the first caller in line. When you finish that call, simply press “#” and you’ll be connected to the next customer in your line. You can go through your whole line without ever hanging up the phone!

Email Alerts – You’ll receive an email from Keen each time a customer gets in line for a call back or requests an appointment.

Note: You can only use phone alerts for status “Alert Me Of Calls.”