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What is Payment Info?
Payment Info
is the page on Keen where you store your personal
information. You can reach it from anywhere on the site by clicking the
Payment Info link on the My Account
page. After you sign in, you can:
- View your account balance
- Add money to your account (see Payment
Options)
- View your activity from the current or previous
month
- Change your credit card or other payment information
Does anyone else besides me have access to my
account?
No. Your information is always kept private and secure.
Can I change my phone number and other personal
information?
Yes. Simply click on the My Personal Info link on the My Account page. You'll
be taken to the page where we store your personal information, including
your name, email address and phone numbers. Make any changes you want,
then click Update at the bottom of the page.
What about my credit card and other payment
information?
You can access your credit card and account data, and
make any changes you'd like -- including changing your credit card, adding
a new card and adding money to your account -- by clicking on the Payment Info
link on the My Account page.
Why do you need my credit card info?
You'll use your credit card to put money into your
account. This will let you talk to an advisor
whenever you want without having to enter your credit card info for each call.
Can I only use a credit card to add money to my
account?
You can use your credit card (we accept Visa, MasterCard,
American Express and all credit cards emblazoned with a Visa or MasterCard
logo), or any other card that is emblazoned with a Visa or MasterCard
logo, such as a debit card, ATM card, or check card.
Security Note: Our secure server software (SSL) is
the industry standard; it is among the best software available today for
secure commerce transactions. It encrypts your credit card number, name
and address so that it cannot be read as this data travels over the Internet.
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